Refund Policy

This Refund Policy explains when refunds may be granted for WordPress support, maintenance, WooCommerce troubleshooting, speed optimisation, malware removal, and custom development services provided by WP Service Hub.

Effective Date: 15 May 2026

Website: https://wpservicehub.com

Contact Email: support@wpservicehub.com

At WP Service Hub, we aim to provide high-quality WordPress support and development services. This Refund Policy explains when refunds may be granted and the conditions that apply to all purchases made through our website.

1. General Refund Policy

Because our services involve time, expertise, and digital deliverables, refunds are evaluated on a case-by-case basis. We strive to be fair and reasonable in resolving any concerns regarding our services.

2. Eligible Refund Scenarios

A full or partial refund may be considered if:

  • We are unable to begin the project after receiving payment.
  • We determine that the requested work cannot be completed.
  • A duplicate payment was made in error.
  • The service was not delivered as agreed and a reasonable resolution could not be reached.

3. Non-Refundable Services

  • Digital deliverables that have been approved and delivered.
  • Services delayed due to lack of client access, information, or communication.
  • Third-party costs such as hosting, domains, premium themes, or plugin licences.

4. Subscription and Maintenance Plans

Monthly or recurring maintenance plans may be cancelled at any time before the next billing cycle. Fees already charged for the current billing period are generally non-refundable unless otherwise stated.

5. Project Deposits

For custom development projects, any upfront deposit covers project planning, consultation, and reserved development time and may be non-refundable once work has started.

6. Refund Request Process

To request a refund, please email us at support@wpservicehub.com with:

  • Your full name
  • Order or invoice number
  • Date of payment
  • Reason for the refund request

7. Refund Processing Time

Approved refunds are typically processed within 5 to 10 business days. The actual time for the funds to appear in your account depends on your payment provider and bank.

8. Payment Gateways

Payments may be processed through trusted third-party providers, including:

Any refund issued will be returned through the original payment method whenever possible.

9. Chargebacks and Payment Disputes

If you experience an issue with our services, please contact us before initiating a chargeback or dispute. We are committed to resolving concerns promptly and professionally.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page along with a revised effective date.

11. Contact Us

WP Service Hub
Email: support@wpservicehub.com
Website: https://wpservicehub.com

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